Frequently Asked Questions
Everything you need to know about Hairgenetix products and services.
How long does it take for my order to ship?
All orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, while international shipping may take 7-14 business days.
Can I return a product if it's not right for me?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are Hairgenetix products safe for color-treated hair?
Absolutely. All our formulas are sulfate-free and paraben-free, making them safe for color-treated, chemically processed, and keratin-treated hair.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer wholesale or professional discounts?
Yes, we have a dedicated program for salon professionals and wholesalers. Please contact our support team via the 'Contact Us' page to apply for a professional account.